NorthWind Digital provides intelligent automation solutions that unlock hidden value within organisations by liberating people to do more meaningful work, improve customer service, sharpen their competitive edge, and improve their bottom line.
Automation Puts People First
The guiding principle of intelligent automation is to empower teams to fully engage with meaningful and stimulating work, adding value that makes the business more responsive and enabling businesses to grow and prosper.
Software robots, artificial intelligence and predictive analytics are applications that perform repetitive manual tasks to streamline and improve business processes and workflows. They are programmed to think, learn and adapt on their own but within parameters set by people.
At NorthWind Digital we believe that automation must lead to:
The release of time, brainpower and creativity to enable innovation, initiative and personal development
Tangible and sustainable customer service benefits that improve competitive edge
Real returns quickly while reducing business risk.
Automation software is non-invasive and can therefore be applied almost anywhere. To date, we’ve worked in healthcare, education, media, telecoms and financial services, helping clients to automate functions across disciplines such as finance, HR, marketing, IT, logistics and distribution.
Our clients are taking advantage of the Fourth Industrial Revolution in an agile manner and incorporating Robotic Process Automation (RPA) into everyday activities. No longer is automation difficult, cumbersome or a massive investment.
Intelligent Automation is the ability to manage and improve business processes automatically and continuously within set parameters. It includes the use of the following tools:
Artificial intelligence – Using software to simulate human intelligence processes, including learning without explicit instruction
Natural language processing – Understanding human speech as it is spoken
Robotics – The use of robots that can act on Internet of Things (IoT) and other data to learn and make autonomous decisions
Smart workflow – Process management software for integrating tasks
Predictive analytics – Applying statistical algorithms and machine learning to predict outcomes
RPA Explained
RPA is the use of a software “robot’ (a program) that replicates the actions of a human being interacting with the userface of a computer system.
RPA is integrated in an existing IT infrastructure
As a renewal of the existing IT landscape is not required, a high level of automation can be reached without major effort. RPA uses establishment control mechanisms and can communicate with all systems. Therefore, no interface has to be created.
RPA as a software
RPA is a computer software that runs repetitive, rule-based processes. The software is trained based on functional specifications and can be adjusted at any time.
RPA simulates an employee
The software robot has access to diverse applications with an ID or a password. The robot can gather information or change data. Consequently, business and administrative processes can be fully automated.
RPA creating a virtual workforce
Robots are a virtual workforce controlled by the business operations team.
Dramatically reduce costs whilst improving service levels, data quality and reducing risk.
Software robots sit alongside existing infrastructure, governed and controlled by IT.
Consulting
Digital strategy
This is where we help clients define how technology can enable their strategic business imperatives. A desire for change is the key to successful automation. Among our best experiences are those moments when even staff who are resistant to change suddenly get it and become automation champions.
Enablement with BPO
This is us partnering with clients to provide a highly skilled and experienced implementation team. For clients who want their own automation teams, this can include a ‘build your own’ model.
Continuous improvement
Clients that do very well at automation are those who understand it as a process of continuous improvement: building, learning, rebuilding and relearning.
Managed Services
Enablement
This is us partnering with clients to provide a highly skilled and experienced implementation team. For clients who want their own automation teams, this can include a ‘build your own’ model.
RPA as a service
Outsourced business processes and an investment in automation development with minimal infrastructure cost, no software cost and a 3 – 6 month return on investment.
Continuous improvement
Clients that do very well at automation are those who understand it as a process of continuous improvement: building, learning, rebuilding and relearning.
Support
It’s in our DNA to provide support for sustainable change, and to do so in the way that best suits our clients’ business models.